| Microsoft Business Solutions CRM is present several | | | | above components |
| years on the US software market plus it makes | | | | - Implementation. The crucial in the implementation is |
| advances in Europe. We expect substantial number | | | | Workflow design, which should be probably done by |
| growth of Microsoft CRM implementations across | | | | consultant with IT in-house specialist. This process |
| South and Central America | | | | doesn't require a lot of business consulting knowledge |
| Microsoft Business Solutions CRM is present several | | | | and in our experience company middle management |
| years on the US software market plus it makes | | | | actually makes suggestions in the time of initial |
| advances in Europe. We expect substantial number | | | | presentation. In the case of MS CRM Sales module - |
| growth of Microsoft CRM implementations across | | | | the workflow should organize leads processing up to |
| South and Central America and the need for Microsoft | | | | the point of closing the deal and following invoicing. |
| CRM implementation, support, tuning, reporting, training | | | | When workflow is realized sales team works as |
| services, especially in such countries as Mexico, | | | | excellent orchestra. |
| Columbia, Venezuela, Argentina, Peru, Uruguay, Chili, | | | | - Customization. Usually MS CRM ties together existing |
| Costa Rica. In this small article we try to project US | | | | legacy business systems and replaces large portion of |
| market lessons on Latin American business climate. | | | | them. Typical case - if you are freight forwarding client |
| - Sales. Microsoft CRM in opposite to former CRM | | | | and have cargo tracking system - you should more |
| leaders, such as Siebel, Onyx, Saleslogix doesn't need | | | | likely have lookup from the MS CRM account screen |
| hard pushing sales efforts. It also should probably not | | | | to the customer current shipments statuses. This is |
| be sold to the company top management, but rather | | | | usually made as small web application, created in |
| to IT department enthusiasts, who are in charge for | | | | Visual Studio.Net with MS CRM SDK and SQL queries |
| specific legacy business system support and data | | | | to legacy database. |
| fixing. Microsoft CRM is very simple from business | | | | - Support. Because MS CRM is web application - it |
| logic and intuitively understood by IT group. It is rather | | | | can be used by remote users and automate |
| very simplified version of full-featured CRM, such as | | | | operations across the whole South America and even |
| again Siebel. | | | | Worldwide. The same should be said about MS CRM |
| - Installation. Microsoft CRM should be either hosted or | | | | support - your Microsoft Business Solutions CRM |
| installed by in-house IT group. And this is due to the | | | | Partner can support your installation remotely from say |
| fact, that MS CRM utilizes all the resent Microsoft | | | | office in San Pablo as if it is located across the street. |
| technologies: MS Exchange Server 2003/2000, Active | | | | Good luck implementing, customizing and reports |
| Directory, MS SQL Server, Crystal Reports Enterprise, | | | | designing and if you have issues or concerns - we are |
| MS Outlook client, Microsoft IIS, .Net components, etc. | | | | here to help! If you want us to do the job - give us a |
| This makes installation sensitive to existing setup of the | | | | call in San Pablo: 55-11-3826-3449, 55-113825-2586! |